Privacy policy.

Last updated: 27/09/2025

The Fwd Forge Ltd (“we”, “our”, “us”) Company Number 16086258 respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website www.thefwdforge.com (“the website”) or contact us via the website or directly via the email address shared on the website. For the avoidance of doubt, this privacy policy is for the website and related contact only. Each piece of agreed work with The Fwd Forge will have specific privacy terms included separately in the contract. The Fwd Forge is registered with the ICO.

1. Information We Collect

We may collect and process the following types of information:

  • Personal information you provide: name, email address, phone number, company details (via forms, emails, or calls)

  • Usage data: IP address, browser type, device information, site interactions

  • Cookies: small files placed on your device to improve site performance and user experience

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide services

  • Manage client relationships

  • Improve our website and services

  • Comply with legal or regulatory requirements

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

  • Contract: to provide services you request and to discuss ideas and proposals to enable services to be agreed

  • Consent: e.g. for marketing communications

  • Legitimate interests: e.g. running and improving our business and website

4. Sharing Your Information

We will never sell your data. We may share information with:

  • Service providers (e.g. web hosting, analytics, email)

  • Legal or regulatory authorities if required by law

5. Data Retention

  • We keep personal data only as long as necessary for the purposes set out in this policy or as required by law.

6. Your Rights

You have rights under UK data protection law, including to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent (where consent was given)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Security

  • We use reasonable measures to protect personal data including but not limited to Two Factor Authentication on emails and website. However, no online system is completely secure.

  • If any provisions of these Terms and Conditions is or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected.

8. Variation and update

  • If any provisions of these terms are or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected

  • These terms may be varied from time to time to match relevant regulation or to align with business operations

8. Contact Us

If you have questions about this policy or your data rights, please contact:

The Fwd Forge